FAQs
Frequently Asked Questions
CMMHC is a pioneer in the region as a Certified Community Behavioral Health Clinic (CCBHC), providing a continuum of services to address your mental health and chemical health needs. We take a client-first, relationship-centered, trauma-informed, integrated treatment approach. Whatever struggles you are experiencing, we want to help you live the healthiest life possible.
CMMHC wants to make sure everyone has access to mental health services regardless of their ability to pay (See Policy.)Â Our sliding fee scale reduces the service cost for eligible uninsured or underinsured clients. For more information, download our Sliding Fee Notice.
Visit our Telehealth page and use the appointment login link to join your session. The page also provides instructions for accessing your appointment and troubleshooting common technical issues. If you need additional help, please contact your provider’s office.
Trauma Informed Care (TIC) guides our work in the services we provide at CMMHC - meaning that people seeking mental or chemical health services have often experienced significant trauma at some point in their lives. This trauma creates a ripple effect on their mental and physical health, employment, and relationships. Through TIC, we seek to create a healing environment for our clients, staff, and community. CMMHC implements screening and assessment for trauma and trauma-informed best practices, increases community awareness of trauma impact and trauma-informed care, and addresses secondary traumatic stress and compassion fatigue among staff.
For your convenience, you can pay your bill online at any time using our secure online payment tool.
If you have questions, please contact our Business Office at 320.202.2000.
Health integration involves a team approach to care when working with clients of all ages, encouraging mental and physical wellness, and addressing co-occurring disorders, chemical services, and multi-generational services. Accessing services in one place facilitates provider communication, offering a one-stop shop for care. Coordination with community providers occurs when necessary to ensure the best care possible.
Some CMMHC services require referrals, while some are self-referral. Information regarding the need for a referral is accessible under each service. The same referral form is available for most CMMHC services, except for ACT services, which requires a specific form.
A crisis does not refer to a traumatic situation but to a person’s reaction. A crisis state involves the breakdown of coping behavior that may have been adequate in the past. A healthy, well-adjusted individual can experience a crisis, as can someone with a mental illness. Individuals may not necessarily show signs of harming themselves but may display other behaviors indicating they need help. These include rapid mood swings, agitation, impulsive behavior, confused thinking, difficulty sleeping or concentrating, decreases or increases in appetite, low motivation, increased anxiety and irritability, or racing thoughts. Crisis intervention can assist a person in returning to what is normal for them, armed with new, more effective coping skills. Connect with CMMHC’s Crisis Services 24/7 at 320.253.5555.
If English is not your primary language and you need translated documents or a foreign language interpreter to access information and services, please contact any of our offices. We are happy to provide interpreters during appointments without charge. Some client information is available in selected translations on our website.
Yes, we can read information or documents to you as needed. Please contact any of our offices.
A client or a parent/legal guardian of a client who wants to obtain a copy of their medical records or have records sent to an external agency must complete a Release of Information (ROI). If requesting records, please allow 7-10 business days for processing. In some cases, it can take up to 30 days. You can submit your request online, in person, or by mail using the following:
CMMHC Authorization for Disclosure of Health Information–Online form
CMMHC Authorization for Disclosure of Health Information–PDF fillable
For questions or concerns regarding this form, please contact the Health Information Management (HIM) Department by phone at 320.703.4352, fax at 320.202.2005, or email at HIMDept@cmmhc.org.
Yes. Even though Northway IRTS closed effective 2/3/2024, Focus XII closed effective 6/8/2024, and WDM/Detox closed effective 12/31/25, CMMHC retains all medical records in our Electronic Health Record. Please refer to the procedures above to request records.
Trauma-Informed Care (TIC) Scheduling is a priority appointment option designed to ensure timely access to mental health services for individuals experiencing urgent emotional distress or the impact of a significant life event.
This scheduling option is available for individuals who are:
- Experiencing a personal or community-related tragedy
- Recently discharged from a hospital or emergency department
- Struggling with suicidal thoughts or severe emotional distress
- Facing other urgent mental health concerns that require prompt support
Through TIC Scheduling, CMMHC works to provide the first available appointment—typically within 1–2 business days—so individuals can connect with care as quickly as possible.
CMMHC works with various insurance providers, including Medicare, Medicaid Products, and Commercial Insurance. Clients should verify benefits with their insurance provider to confirm specific coverage.
Because keeping this information current online can be challenging, we ask that you inquire directly with each office about accepting new clients.
This feature is not currently available.
Rapid Access Scheduling provides quicker initial access to appointments for completion of assessments for diagnosis and treatment planning. Any client ages 6+ seeking Comprehensive Evaluations and Diagnostic Assessments can utilize Rapid Access to access services more quickly. Clients can schedule appointments on a revolving one-week schedule, making appointments available within the next week when they call in.Â
Benefits:
- Reserves a specific time for each client to avoid wait times and uncertainty
- Offers appointment availability at all outpatient locations Monday through Friday
- Ensures a better continuation of care because clients can typically schedule follow-up appointments promptly after the first appointment
- Utilizes provider time more efficiently to offer more availability for new and ongoing clients to access and continue care
- Avoids excessive delays in service when appointments are canceled or rescheduledÂ
Call one of our outpatient offices to schedule.